Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your own experience with a Canadian online casino? Here's how to reach the Canada Casino team and what to expect once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in, though we're a small team, so replies can take a little longer during busy periods — please allow a few business days for a response, especially for detailed enquiries.
When you write in, a few details help us help you faster:
- Which casino or page your message relates to, if applicable
- Whether you're reporting an error, asking a question, or sharing feedback about a brand
- Any screenshots or dates that are relevant, particularly if you're flagging a bonus term or payment issue
What we can and can't help with
We're an independent comparison site, not a casino operator. That means we can help with questions about our reviews, our rating process, or general guidance on choosing between sites like those listed on this page. We can't access your account at any casino, process a withdrawal, or resolve a dispute over a bonus you've already claimed — those requests need to go directly to the casino's own support team, since only they can see your account details.
If a disagreement with an operator isn't resolved to your satisfaction, most Canadian-facing casinos publish details of an independent dispute resolution service tied to their licence. Check the terms page of the casino in question for that contact.
Report an error or outdated detail
Bonus terms, wagering requirements and payment options change often, and operators don't always announce it. If you notice that an offer, rating, or detail on one of our pages no longer matches what a casino is actually showing at signup, tell us. We rely on reader reports as much as our own checks to keep listings — including the ranked offers you see on this page — current and accurate.
Feedback on your casino experience
If you've played at one of the brands we cover, your experience matters to how we assess it going forward. Slow payouts, unclear bonus wording, or a support team that didn't answer promptly are all worth telling us about, and so is the opposite — a smooth signup, fast withdrawal, or a promotion that delivered exactly what it promised. This kind of feedback feeds directly into how we review and rank operators over time.
Before you write in, a few things worth checking first
Some questions can be answered faster by checking existing pages rather than waiting on a reply:
- Concerns about safe play or setting limits are covered on our Responsible Gambling page
- Questions about how we use this site, our disclosures, and general policies sit on our Terms and Conditions page
- Background on who runs Canada Casino and how the site operates is on our About Us page
These pages won't cover everything, but they're a good first stop before sending an email that might already have an answer waiting.
A note on what this site does
Canada Casino compares online casinos available to players across Canadian provinces, with a particular focus on newer sites entering the market. We don't process payments, hold player funds, or operate any of the casinos featured on this site — our role is research and comparison, not gambling operations. Any commercial relationships we have with listed operators don't influence how they're rated; rankings are based on our own review criteria, not on what an operator pays.